30-Day Refund Policy

Effective date: Jan 1, 2016

At InSource Apps, a brand of , we want you to be satisfied with our AI software solutions. This Refund Policy explains the terms under which refunds are available for purchases made through our Services.

Summary: Eligible purchases may be refunded in full if a refund request is submitted within 30 days of the original purchase date, subject to the conditions below.

1. Eligibility for Refunds

You may request a refund within 30 calendar days of your original purchase or subscription start date, provided that:

The request is submitted within the 30-day window from the date of payment;
The account or service has not been used in a way that violates our Terms of Service;
The purchase was made directly through InSource Apps and not through a third-party marketplace or reseller (in which case, that third party's refund policy applies).

2. How to Request a Refund

To request a refund, please email us at [email protected] with your order details, including the email address used for purchase, the date of purchase, and the reason for your request. Our support team will review your request and respond within a reasonable timeframe.

3. Processing of Refunds

Once a refund request is approved, we will process the refund to your original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refunded amount, typically between 5 and 10 business days, depending on your payment provider.

4. Non-Refundable Situations

Refunds may not be granted in the following situations:

The refund request is submitted more than 30 days after the original purchase date;
The account has been found to violate our Terms of Service, including misuse, fraud, or abuse of the Services;
Custom development work, consulting services, or bespoke projects that have already commenced or been delivered, unless otherwise agreed in writing;
Add-on services, third-party fees, or usage-based charges that have already been incurred.

5. Subscription Cancellations

If you cancel a recurring subscription, your access will generally continue until the end of the current billing period, and you will not be charged for subsequent periods. Refunds for the current billing period are handled in accordance with the 30-day eligibility window described above.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Refund requests will be evaluated based on the policy in effect at the time of your original purchase.

7. Contact Us

For any questions about this Refund Policy or to submit a refund request, please contact us at [email protected].